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Application of LED display in queuing call system
LED显示屏在排队叫号系统中的应用
THE APPLICATION OF LED DISPLAY IN THE QUEUE CALL SYSTEM WWW.MTHINKLED.COM CHINA MIWANT PHOTOELECTRIC
System overview
1.1 System role
As the information and intelligent construction of all walks of life is becoming more and more popular, the whole society is more and more efficient in various industries, especially the service industry, not only to meet the service needs of the service, but also to improve the quality of service, improve service efficiency, such as hospital outpatients, and so on, patients now not only require hospitals to meet the needs of the business, Hospitals are also required to minimize the waiting time of patients, and the hospital itself due to the need for competition, but also to improve their own efficiency, improve the image of their own services, and these window services in the queue phenomenon is inevitable, in order to reduce the time of the clerk steam, for patients to create a good environment for patients to see a doctor, the queuing system came into being.
For the entire hospital, the implementation of the queue management system is mainly reflected in the following aspects:
(1) Raise the image of the hospital
The implementation of the queuing system, reflecting the hospital everywhere for the doctor's working environment and patient's care environment, reflecting the hospital window service advanced, scientific. This is of great significance to the image of the hospital itself and to the patient's satisfaction with the hospital window service. At present, the improvement of the degree of informationization of management in all walks of life, but also make hospitals in the management mode gradually to a new, advanced, scientific approach, the implementation of the after-line queuing system is in line with the current environment.
(2) Improving the quality of service
At present, due to the large number of patients, in the patient consultation process, patients need to wait in line in front of the clinic doctor's visit signal, this aspect affects the doctor's work, on the other hand also makes the patient in a non-stop waiting state, the implementation of the queuing system, patients as long as they get the dispatch order, there is no need to wait in line in front of the clinic, patients can wait in the hospital hall for sit-in sound and visual cues, and then go to see a doctor. This also reflects the good will of the hospital to take care of the patients. Improvethed quality of hospital services.
(3) Reducing patient waiting times
After the implementation of the queuing system, due to the reduction of most of the labor links, the middle link most of the use of computer and hardware control, shorten the patient's queuing time, for the hospital also achieved economic and social benefits of the double harvest.
(4) To put an end to the confusion in the clinic
In the past, once to the peak of the consultation, patients in order to see the doctor earlier, patients or patients' families keep walking between the clinic and patients, so that the already chaotic hospital environment has become more chaotic, not only affected the work of doctors, but also to the hospital's referral lady increased the workload, to the patient stoic son, the implementation of the queuing system, patients and their families just sit there waiting for the sound and display of the call, do not need to stop visiting, to the hospital to form a quiet and peaceful working environment.
(5) Providing a basis for hospital decision-making
Because of the function of real-time monitoring and comprehensive statistics, the system can check the doctor's visit at any time, as well as the time of each doctor's visit, which provides the basis for the hospital to form relevant decisions.
(6) Increase the basis for doctor's assessment
The comprehensive statistical report of this system prints the number of patients per doctor, the number of successful visits, the total length of the visit, the average time of each patient,, which is also an important basis for evaluating the doctor's performance, can provide a part of the hospital management reference data.
1.2 System Overview
Hospital outpatient call queuing management system refers to the hospital outpatient building, inpatient building, comprehensive building of the various waiting, charging, medicine office used intelligent call and queuing management system, doctors and nurses can call patients in an orderly manner through the system, so that the hospital's medical order standardization, outpatient management modernization. The system can be compatible with the use of medical insurance card, hospital visit card, convenient for patientregistration, consultation, medicine and other work, can solve the call and queuing management system and the hospital management database system interface connection, and leave appropriate room for expansion and renewal.
Call queuing management system organization breaks down signs:
1 Pick-up part, including ticket-picking machine, numbering interface, etc.
2 Call section, including doctor's work terminal, nurse processing terminal, etc.
3 Display and broadcast parts, including displays, speakers and related processing components;
4 transmission part, including cable, terminal box, plug-in, transmission protocol, etc.
5 Support section, including power supply, system distributor, etc.
6 Background processing section, including computer, management software, interface software, reports, etc.
Second, product introduction
Mainly for the actual situation of each hospital to carry out a detailed description of the relevant products.
2.1 The number part
Since the hospital has been connected to the hospital HIS system, the numbering part does not need to be generated by the numbering machine, but directly from the hospital HIS system registration subsystem. This reduces the input of equipment and makes it easier for patients and doctors to operate.
2.2 Call section
1 The call terminal is used for the doctor's and nurse's workbench and window, which allows you to call the next patient to visit, while using the caller to complete a variety of assistive functions.
2 The caller has a physical call terminal (hardware composition, placed on the table) and a virtual call terminal (software formation, installed on a computer), using the virtual call terminal where the computer is installed, and the physical call terminal where the computer is not installed;
3 Virtual call terminals are software-formed, installed on a computer call mode. It uses the user's original computer network, through the external "virtual keyboard converter", can produce a virtual operator on the computer screen, virtual operator through the keyboard or mouse to operate.
4 Physical call terminals can transmit information using the existing integrated wiring system in the building, without the need for additional wiring to be compatible with the computer virtual terminal on the road. At the same time disassembly is easy, reliable transmission.
5 The call terminal has the following basic functions:
5.1 Being able to call the next patient;
5.2 If you encounter a special patient, priority is required;
5.3 The patient must be diagnosed by the original doctor at the time of the patient's follow-up;
5.4 The system allows patients to choose a doctor, or the system can select the appropriate doctor;
5.5 The system records the workload of each doctor and has the automatic assignment of workload, giving the doctor a short break;
5.6 Query function: the doctor can query how many patients are still waiting for examination;
5.7 Can enter password, insert number, transfer number, understand the number of visits and other functions;
5.8 has a pause key and an exit key;
2.3 Display and broadcast section
1. In the waiting room, the patient and all the information will be called through the display screen and loudspeaker are displayed and broadcast to the patient.
2, the display can display the queue number, section name, name, clinic number at the same time, and use scrolling way to tour the queue information of each section.
3, the broadcast system can play the queue number, section / room / window name, and before playing the message, the first play a tone: "Ding Ting " please 3008 to 02 clinic doctor sit", and can edit multiple languages and music. Prompt speech can switch in any combination, adjust the pitch and volume.
2.4 Transport
1 The transmission part refers to the all transmission line machine communication protocol between the call terminal and the back server;
2 The call terminal is connected to the power supply, the system distributor through the existing integrated cabling system, and through it to the computer, which forms a computer network through a computer network (TCP/IP protocol) to form a call system computer network throughout the hospital.
3 The call system uses a standard integrated wiring system, including socket panels, cables, and wiring racks.
4 The display and broadcast system can use a special wiring system.
5 Queuing system with the computer network all use integrated cabling system to complete, its network protocol TCP/IP, can be compatible with the hospital later network system.
2.5 Support
1 Support section refers to other parts other than call terminals, computers, software, displays, broadcast systems, such as network transmission cards, power supplies, system hubs, protocol converters, adapters, etc.
2 The system hub is installed in the floor wiring closet to take full advantage of the comprehensive wiring system.
3 Support has the ability to software-adjust the call terminals that are equipped with each queuing system to make the most of the doctor's offices, including call terminals across floors.
2.6 Background Processing section
1 System servers are compatible with a common IBM PC.
2 The management computer of the computer center and the offices of each department is a queuing system, which is managed over the network and can store the data to form a backup of the data.
3 We will update the system in accordance with the requirements of the hospital, and the original work document will be ensured during the update process.
4 The system is equipped with a universal printer to print useful reports from various hospitals. It mainly includes the working condition report, the doctor's situation report, the clinic statistics report, the department summary report, the patient waiting time analysis day report, the doctor's workload statistics table and so on.
5 master management software: installed in the server, the departments of the queue call system for unified management and report printing. Its main functions are:
Real-time display of various departments and patients and other information, real-time monitoring;
Strengthen the efficiency management of doctors, and set the use of the system;
Statistics of multiple reports for data sharing.
6 Nurse station work management software: installed in the computer of each department, management of the department's queuing call system, mainly showing the various departments and patients of various information. Its main functions are:
Re-diagnosis: After the patient has completed the medical examination or other projects, he can go back to the clinic and the nurse explainthat that the nurse arranges the patient in the queue of the original doctor for re-diagnosis through the nurse station work management software.
Patient selection of doctors: When a department has more than two doctors on the same day (not a specialist clinic), the patient may be allowed to choose a doctor. The patient simply tells the nurse the request, and the nurse arranges the patient in his designated doctor's queue through the nurse station work software.
Special patient priority: mainly for some elderly, disabled and other special patients need to take priority care, patients as long as the nurse sinitt, through the nurse station work software can be given priority in advance.
Patient de-sign: When the patient temporarily has something or other special circumstances can not see a doctor, to the nurse, the nurse will delete the patient's information, do the return number processing.
Patient abandonment/recall: When the doctor calls the patient repeatedly without answering, the nurse will treat the patient information as an abandonment number, and if three patients or if the patient returns, the nurse will do the recall treatment and call the patient back.
7 HIS Interface Software: For queuing system and hospital management system data transfer.
System overview
1.1 System role
As the information and intelligent construction of all walks of life is becoming more and more popular, the whole society is more and more efficient in various industries, especially the service industry, not only to meet the service needs of the service, but also to improve the quality of service, improve service efficiency, such as hospital outpatients, and so on, patients now not only require hospitals to meet the needs of the business, Hospitals are also required to minimize the waiting time of patients, and the hospital itself due to the need for competition, but also to improve their own efficiency, improve the image of their own services, and these window services in the queue phenomenon is inevitable, in order to reduce the time of the clerk steam, for patients to create a good environment for patients to see a doctor, the queuing system came into being.
For the entire hospital, the implementation of the queue management system is mainly reflected in the following aspects:
(1) Raise the image of the hospital
The implementation of the queuing system, reflecting the hospital everywhere for the doctor's working environment and patient's care environment, reflecting the hospital window service advanced, scientific. This is of great significance to the image of the hospital itself and to the patient's satisfaction with the hospital window service. At present, the improvement of the degree of informationization of management in all walks of life, but also make hospitals in the management mode gradually to a new, advanced, scientific approach, the implementation of the after-line queuing system is in line with the current environment.
(2) Improving the quality of service
At present, due to the large number of patients, in the patient consultation process, patients need to wait in line in front of the clinic doctor's visit signal, this aspect affects the doctor's work, on the other hand also makes the patient in a non-stop waiting state, the implementation of the queuing system, patients as long as they get the dispatch order, there is no need to wait in line in front of the clinic, patients can wait in the hospital hall for sit-in sound and visual cues, and then go to see a doctor. This also reflects the good will of the hospital to take care of the patients. Improvethed quality of hospital services.
(3) Reducing patient waiting times
After the implementation of the queuing system, due to the reduction of most of the labor links, the middle link most of the use of computer and hardware control, shorten the patient's queuing time, for the hospital also achieved economic and social benefits of the double harvest.
(4) To put an end to the confusion in the clinic
In the past, once to the peak of the consultation, patients in order to see the doctor earlier, patients or patients' families keep walking between the clinic and patients, so that the already chaotic hospital environment has become more chaotic, not only affected the work of doctors, but also to the hospital's referral lady increased the workload, to the patient stoic son, the implementation of the queuing system, patients and their families just sit there waiting for the sound and display of the call, do not need to stop visiting, to the hospital to form a quiet and peaceful working environment.
(5) Providing a basis for hospital decision-making
Because of the function of real-time monitoring and comprehensive statistics, the system can check the doctor's visit at any time, as well as the time of each doctor's visit, which provides the basis for the hospital to form relevant decisions.
(6) Increase the basis for doctor's assessment
The comprehensive statistical report of this system prints the number of patients per doctor, the number of successful visits, the total length of the visit, the average time of each patient,, which is also an important basis for evaluating the doctor's performance, can provide a part of the hospital management reference data.
1.2 System Overview
Hospital outpatient call queuing management system refers to the hospital outpatient building, inpatient building, comprehensive building of the various waiting, charging, medicine office used intelligent call and queuing management system, doctors and nurses can call patients in an orderly manner through the system, so that the hospital's medical order standardization, outpatient management modernization. The system can be compatible with the use of medical insurance card, hospital visit card, convenient for patientregistration, consultation, medicine and other work, can solve the call and queuing management system and the hospital management database system interface connection, and leave appropriate room for expansion and renewal.
Call queuing management system organization breaks down signs:
1 Pick-up part, including ticket-picking machine, numbering interface, etc.
2 Call section, including doctor's work terminal, nurse processing terminal, etc.
3 Display and broadcast parts, including displays, speakers and related processing components;
4 transmission part, including cable, terminal box, plug-in, transmission protocol, etc.
5 Support section, including power supply, system distributor, etc.
6 Background processing section, including computer, management software, interface software, reports, etc.
Second, product introduction
Mainly for the actual situation of each hospital to carry out a detailed description of the relevant products.
2.1 The number part
Since the hospital has been connected to the hospital HIS system, the numbering part does not need to be generated by the numbering machine, but directly from the hospital HIS system registration subsystem. This reduces the input of equipment and makes it easier for patients and doctors to operate.
2.2 Call section
1 The call terminal is used for the doctor's and nurse's workbench and window, which allows you to call the next patient to visit, while using the caller to complete a variety of assistive functions.
2 The caller has a physical call terminal (hardware composition, placed on the table) and a virtual call terminal (software formation, installed on a computer), using the virtual call terminal where the computer is installed, and the physical call terminal where the computer is not installed;
3 Virtual call terminals are software-formed, installed on a computer call mode. It uses the user's original computer network, through the external "virtual keyboard converter", can produce a virtual operator on the computer screen, virtual operator through the keyboard or mouse to operate.
4 Physical call terminals can transmit information using the existing integrated wiring system in the building, without the need for additional wiring to be compatible with the computer virtual terminal on the road. At the same time disassembly is easy, reliable transmission.
5 The call terminal has the following basic functions:
5.1 Being able to call the next patient;
5.2 If you encounter a special patient, priority is required;
5.3 The patient must be diagnosed by the original doctor at the time of the patient's follow-up;
5.4 The system allows patients to choose a doctor, or the system can select the appropriate doctor;
5.5 The system records the workload of each doctor and has the automatic assignment of workload, giving the doctor a short break;
5.6 Query function: the doctor can query how many patients are still waiting for examination;
5.7 Can enter password, insert number, transfer number, understand the number of visits and other functions;
5.8 has a pause key and an exit key;
2.3 Display and broadcast section
1. In the waiting room, the patient and all the information will be called through the display screen and loudspeaker are displayed and broadcast to the patient.
2, the display can display the queue number, section name, name, clinic number at the same time, and use scrolling way to tour the queue information of each section.
3, the broadcast system can play the queue number, section / room / window name, and before playing the message, the first play a tone: "Ding Ting " please 3008 to 02 clinic doctor sit", and can edit multiple languages and music. Prompt speech can switch in any combination, adjust the pitch and volume.
2.4 Transport
1 The transmission part refers to the all transmission line machine communication protocol between the call terminal and the back server;
2 The call terminal is connected to the power supply, the system distributor through the existing integrated cabling system, and through it to the computer, which forms a computer network through a computer network (TCP/IP protocol) to form a call system computer network throughout the hospital.
3 The call system uses a standard integrated wiring system, including socket panels, cables, and wiring racks.
4 The display and broadcast system can use a special wiring system.
5 Queuing system with the computer network all use integrated cabling system to complete, its network protocol TCP/IP, can be compatible with the hospital later network system.
2.5 Support
1 Support section refers to other parts other than call terminals, computers, software, displays, broadcast systems, such as network transmission cards, power supplies, system hubs, protocol converters, adapters, etc.
2 The system hub is installed in the floor wiring closet to take full advantage of the comprehensive wiring system.
3 Support has the ability to software-adjust the call terminals that are equipped with each queuing system to make the most of the doctor's offices, including call terminals across floors.
2.6 Background Processing section
1 System servers are compatible with a common IBM PC.
2 The management computer of the computer center and the offices of each department is a queuing system, which is managed over the network and can store the data to form a backup of the data.
3 We will update the system in accordance with the requirements of the hospital, and the original work document will be ensured during the update process.
4 The system is equipped with a universal printer to print useful reports from various hospitals. It mainly includes the working condition report, the doctor's situation report, the clinic statistics report, the department summary report, the patient waiting time analysis day report, the doctor's workload statistics table and so on.
5 master management software: installed in the server, the departments of the queue call system for unified management and report printing. Its main functions are:
Real-time display of various departments and patients and other information, real-time monitoring;
Strengthen the efficiency management of doctors, and set the use of the system;
Statistics of multiple reports for data sharing.
6 Nurse station work management software: installed in the computer of each department, management of the department's queuing call system, mainly showing the various departments and patients of various information. Its main functions are:
Re-diagnosis: After the patient has completed the medical examination or other projects, he can go back to the clinic and the nurse explainthat that the nurse arranges the patient in the queue of the original doctor for re-diagnosis through the nurse station work management software.
Patient selection of doctors: When a department has more than two doctors on the same day (not a specialist clinic), the patient may be allowed to choose a doctor. The patient simply tells the nurse the request, and the nurse arranges the patient in his designated doctor's queue through the nurse station work software.
Special patient priority: mainly for some elderly, disabled and other special patients need to take priority care, patients as long as the nurse sinitt, through the nurse station work software can be given priority in advance.
Patient de-sign: When the patient temporarily has something or other special circumstances can not see a doctor, to the nurse, the nurse will delete the patient's information, do the return number processing.
Patient abandonment/recall: When the doctor calls the patient repeatedly without answering, the nurse will treat the patient information as an abandonment number, and if three patients or if the patient returns, the nurse will do the recall treatment and call the patient back.
7 HIS Interface Software: For queuing system and hospital management system data transfer.
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